Who we are
At EK Supply Co., we offer an online store for general items. This Privacy Policy describes how we collect, use, disclose, and protect your Personal Information when you shop with us www.eksupplyco.store . By visiting or making a purchase from our site, you accept the practices described below.
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1. What personal information we collect and how we use it
When you make a purchase, register for an account, subscribe to our mailing list or contact us, we may collect the following types of Personal Information:
- Contact information: name, email address, telephone number, shipping and billing address.
- Payment information: you pay via third‑party payment processors (Stripe, PayFast). We do not store your full payment card details ourselves.
- Transaction information: items purchased, date of purchase, order number, amount paid.
- Technical / usage data: IP address, browser type, device type, time of visit, pages viewed.
- Marketing data: if you sign up for our newsletters or offers, we may collect your marketing preferences.
We use this information to: - Process and fulfil your orders (shipping, billing, refunds)
- Communicate with you about your order, account, or enquiries
- Offer you updates, promotions or newsletters (only if you have opted in)
- Improve our website, services, and product offering
- Prevent fraud and ensure safe operations.
2. Sharing your personal information
We may share your information with the following parties:
– Payment processors (Stripe, PayFast) to process your payment and refunds.
– Delivery/shipping companies to fulfil your order.
– Service providers assisting with hosting, analytics, or customer support (bound by confidentiality).
– If required by law or to enforce our rights.
We do not sell your personal information to third parties for marketing or other purposes.
3. Cookies and similar technologies
We use cookies to:
– Enable website functionality (e.g., keeping your cart active)
– Analyse usage (pages visited, time spent)
– Serve offers or marketing where consented.
You can disable cookies in your browser settings, though this may affect site functionality.
4. Security & retention
We use SSL/TLS encryption and access controls to keep your data secure. However, no system is 100% secure.
We retain data only as long as necessary to complete transactions, comply with law, or resolve disputes. Once no longer needed, data is deleted or anonymised.
5. International transfers
Because we use third‑party service providers, your personal information may be transferred to or stored in other countries. We take reasonable measures to ensure your data remains protected.
6. Your rights
You may have rights to:
– Access, correct, or delete your personal information
– Object to or restrict certain processing
– Withdraw consent at any time.
To exercise these rights, contact us via the details below.
7. Children
Our site is not directed at children under 13. We do not knowingly collect their data. If such data was collected, contact us for deletion.
8. Changes to this policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised ‘Last updated’ date.
9. Contact us
If you have any questions or requests regarding this policy, contact:
EK Supply Co.
Email: info@eksupplyco.store
Phone: +27 663163232